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Card and/or card usage

Card and/or card usage

What does the Alfapass card subscription involve?

The subscription needs to be paid annually per pass and is for the continuous management of the database (changes, supplements, etc..) and maintenance of a number of issue offices.

What information can be found on an Alfapass card?

The following data will be available in legible format on the Alfapass card:

– Name and surname card holder
– Date of birth
– Colour photograph
– Nationality
– Card number
– Card validity date
– Employer

The biometric data of the handscan and fingerscan will be saved in electronic format on a chip in the card.
As well as the unique number of the Alfapass card extra data is added such as the telephone number and address of the holder in a central database.

How long is an Alfapass card valid?

An Alfapass card remains valid for 5 years and will then be replaced for free. These costs are covered by the yearly subscription fee.

My Alfapass card is damaged. What should I do?

A card with visual damage can be presented to one of the Alfapass issue stations to be checked. If it becomes clear that the damage is the result of inappropriate use of the card, €35 will be charged to replace the card. The card holder will be asked to sign a document in which he confirms the card replacement request and agrees to the creation of a €35 replacement card on behalf of the employee. The company’s contact will also immediately receive an e-mail confirming the employee’s card replacement request. The card can then be immediately replaced at the issue station.

I lost my Alfapass card. What should I do?

The contact for your company can report a card as missing in the Alfapass customer application. The contact has 2 options: either he reports the card as temporarily missing by setting the card to ‘inactive’ in a first phase or he immediately reports the card as permanently lost by ‘blocking’ it. If the card is inactivated, the card subscription temporarily continues and the card can be reactivated if found. If the card is blocked, the card is permanently terminated and the subscription is immediately cancelled for this person. As soon as a new card is issued to this card holder, his annual subscription restarts for the new card number. In order to physically replace the lost card, the card holder should present himself to one of the Alfapass issue stations. The card holder will be asked to sign a document in which he confirms the loss of his card and agrees to the creation of a €35 replacement card on behalf of his company. The company’s contact will also immediately receive an e-mail confirming the employee’s card replacement request. The card can then be immediately replaced. Customers without a personal login can also send an e-mail to info@alfapass.be to report they lost their card.

One of my employees with an Alfapass card has left my company. How can I cancel his card?

The contact for your company can block a card in the Alfapass customer application. In the Blocking section, the card is permanently terminated and the subscription for this person immediately stops as well.
Customers without a personal login can also send an e-mail to info@alfapass.be to have the card blocked, clearly mentioning their company name, last name and first name of the card holder and badge number.

One of my employees no longer needs his Alfapass card. How can I cancel his card?

The contact for your company can cancel a card in the Alfapass customer application. In the Blocking section, the card is permanently terminated and the subscription for this person immediately stops as well. Customers without a personal login can also send an e-mail to info@alfapass.be to have the card blocked, clearly mentioning their company name, last name and first name of the card holder, badge number and the date when the use of the card should be blocked.

How can I (temporarily) block an Alfapass card?

The contact for your company can (temporarily) block a card in the Alfapass customer application. The contact has 2 options: either he reports the card as temporarily missing by setting the card to ‘inactive’ in a first phase or he immediately and permanently terminates the card by ‘blocking’ it. If the card is inactivated, the card subscription continues temporarily and the card can be reactivated. This can be useful if the card has been lost. If the card is blocked, the card is permanently terminated and the subscription is immediately cancelled for this person.

Customers without a personal login can also send an e-mail to info@alfapass.be in order to (temporarily) have their card blocked, clearly mentioning their company name, last name and first name of the card holder, badge number and the date when the use of the card should be (temporarily) stopped. Please also specifically mention whether the card should be temporarily or permanently blocked and briefly describe the reason for blocking the card.

How can I see an overview of my company’s Alfapass cards?

The contact for your company can view a list of all the company’s cards and their present status in the Alfapass customer application. The application’s opening screen shows the number of active, inactive, blocked and destroyed cards. By clicking on the corresponding icon, a global overview list can be shown with the card holders’ first and last names and badge numbers. A global overview of all card statuses can be viewed and printed under Reports.

How can I find out which cards are ready for collection for my company?

The contact for your company can view a list of the cards that have been ordered but have not been collected yet in the Alfapass customer application. The customer application’s opening screen shows an overview of the total number of cards per status type. The New column shows the number of cards that are currently ready for collection. By clicking the quantity, a detailed list is opened showing the card holders’ first and last names.

Replace an Alfapass card

An Alfapass card is valid for 5 years from its issue date. The card can be replaced free of charge when it expires, but the user should present himself in person to collect his new card at one of the permanent Alfapass issue stations.
The company contact is automatically sent an e-mail 6 weeks prior to the card’s expiry date and is asked to inform the card holders involved of the replacement of their card. This e-mail message is resent 2 weeks before the actual expiry date in case the replacement card hasn’t been collected yet. The new card is automatically prepared by the system on the send date of the first e-mail message and can only be collected from that date. New cards are preferably collected before the old card expires (expiry date is printed on the card) in order to prevent any inconvenience during access registration at the terminals.

Replacement cards can be collected at one of the following locations:

– At the issue station at Quay 1742 (Sint Antoniusweg, 9130 Beveren, low building PSA/MPET). No appointment is required if collected between 8 a.m. and 3.45 p.m.
– At the issue station on the 2th floor of the Cepa Building , Brouwersvliet 33, Antwerp. Please arrange your visit in advance by calling +32 (0)3 303 28 28.
– By appointment at the Zeebrugge issue station, Doverlaan 7, 8380 Zeebrugge (1st floor). To make an appointment, please call +32 (0)50 55 27 57.

Please clearly advise the card holders involved that, in order to obtain their new Alfapass, they have to present their old Alfapass and their identity card or passport. When the new card is issued, a new photo will be made and a new biometric hand scan will be made.

When card holders request us to replace their card AND are able to hand in their old Alfapass, they will be given a new card showing the same card number. They will still have their original card number and should retain their original access rights in the terminals’ local access control systems. Their new card will be valid immediately without any further notification to the terminals’ security desk.

When employees request us to replace their card without handing in their old Alfapass, only a replacement card with a different card number can be created. In that case, card holders will have to present themselves once to the security desk of each Port Facility (or group of companies) to activate the new card in the local access control system. Read more on the activation of the card per company here.