When the Alfapass customer application was introduced, all existing customers received a request to appoint a “General Administrator” for their company. When the person who was appointed General Administrator on behalf of your company accepted this role, he received a personal login and password during registration. He can now use these details to log on to the Alfapass customer application to allocate user profiles to certain contacts or to add new contacts. To see an overview of the available profiles, click here.
As soon as a General Administrator adds a new contact or allocates a profile to an existing person, the person in question will receive an e-mail confirmation, which will include a personal login and temporary password. Once the user logs on to the customer application, he can change this password by clicking his name at the top of the screen in the field “logged on as xxxxxxx”.

If no General Administrator has been indicated for your company, then this is the first step to be taken. You can still access the message on the appointment of a General Administrator or you can send an e-mail to info@alfapass.be with “reset general administrator” as the subject. Please also mention your company name and Alfapass customer number in the e-mail. All contacts registered for your company will then receive one and the same message asking them to indicate a General Administrator. Further details and accompanying instructions can be found in the invitation.

If you have received our previous messages by fax or letter only, then this means that we probably do not have a valid e-mail address for you as a contact. In this case, we would like to ask you to communicate your correct e-mail address to info@alfapass.be, also mentioning your company name, Alfapass customer number, last name, first name, telephone number and your user role in the management of the Alfapass cards. For an overview of the available profiles, please click here.