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Card and/or card usage

Card and/or card usage

What does the Alfapass subscription involve?

The subscription needs to be paid annually per pass and is for the continuous management of the database (changes, supplements, etc..) and maintenance of a number of issue offices.

What information can be found on an Alfapass?

The following data will be available in legible format on the Alfapass:

– Name and surname card holder
– Date of birth
– Colour photograph
– Nationality
– Card number
– Card validity date
– Employer

The biometric data of the fingerscan will be saved in electronic format on a chip in the card.
As well as the unique number of the Alfapass extra data is added such as the telephone number of the holder in a central database.

How long is an Alfapass valid?

An Alfapass remains valid for 5 years and will then be replaced for free. These costs are covered by the yearly subscription fee.

My Alfapass is damaged. What should I do?

An Alfapass with visual damage can be presented to one of the Alfapass issue stations to be checked. If it becomes clear that the damage is the result of inappropriate use of the card, €35 will be charged to replace the Alfapass. The card holder will be asked to sign a document in which he confirms the card replacement request and agrees to the creation of a €35 replacement card on behalf of the employee. The company’s contact will also immediately receive an e-mail confirming the employee’s card replacement request. The Alfapass can then be immediately replaced at the issue station.

I lost my Alfapass. What should I do?

The contact for your company can report an Alfapass as missing in the Alfapass customer application. The contact has 2 options: either he reports the card as temporarily missing by setting the card to ‘inactive’ in a first phase or he immediately reports the card as permanently lost by ‘blocking’ it. If the card is inactivated, the card subscription temporarily continues and the card can be reactivated if found. If the card is blocked, the card is permanently terminated and the subscription is immediately cancelled for this person. As soon as a new card is issued to this card holder, his annual subscription restarts for the new card number.

One of my employees with an Alfapass has left my company. How can I cancel his/her Alfapass?

The contact for your company can block a card in the Alfapass customer application. In the Blocking section, the card is permanently terminated and the subscription for this person immediately stops as well.

How can I (temporarily) block an Alfapass?

The contact for your company can (temporarily) block an Alfapass in the Alfapass customer application. The contact has 2 options: either he reports the card as temporarily missing by setting the card to ‘inactive’ in a first phase or he immediately and permanently terminates the card by ‘blocking’ it. If the card is inactivated, the card subscription continues temporarily and the card can be reactivated. This can be useful if the card has been lost. If the card is blocked, the card is permanently terminated and the subscription is immediately cancelled for this person.

How can I find out which Alfapasses are ready for collection for my company?

The contact for your company can view a list of the cards that have been ordered but have not been collected yet in the Alfapass customer application. The customer application’s opening screen shows an overview of the total number of cards per status type.

Replace an Alfapass.

An Alfapass is valid for 5 years from its issue date. The Alfapass can be replaced free of charge when it expires, but the user should present himself in person to collect his new card at one of the permanent Alfapass issue stations.
The company contact is automatically sent an e-mail 6 weeks prior to the card’s expiry date and is asked to inform the card holders involved of the replacement of their card.

Please clearly advise the card holders involved that, in order to obtain their new Alfapass, they have to present their old Alfapass and their identity card or passport. When the new card is issued, a new photo will be made and a new biometric scan will be made.

When card holders request us to replace their card AND are able to hand in their old Alfapass, they will be given a new Alfapass showing the same card number. They will still have their original card number and should retain their original access rights in the terminals’ local access control systems. Their new Alfapass will be valid immediately without any further notification to the terminals’ security desk.

When employees request us to replace their Alfapass without handing in their old Alfapass, only a replacement card with a different card number can be created. In that case, card holders will have to present themselves once to the security desk of each Port Facility (or group of companies) to activate the new card in the local access control system. Read more on the activation of the card per company here.